Privacy & Cookies

Elbec is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your Personal Details or any queries with regard to our processing please email our Customer Care Team at customercare@elbec.co.uk or telephone 0844 8466640 between 9am and 5pm (Monday ? Friday). Please note emails will receive priority over telephone messages and we endeavour to answer all queries within 24 working hours.

We will treat all your Personal Details as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

What information do you hold on me?

If you have bought something from elbec we will have your email address, phone number, address, credit card and transaction details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.

We also maintain an order history of your purchases. This allows us to track your deliveries and review your past purchases. We may offer you a gift for purchases or make an offer we think you might like based on your order history.

We also monitor customer traffic patterns and site usage that enables us to improve the service we provide. We do not track individual users pathway through the site.

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

The information we may capture about your visit will help us improve the quality of our service to you.

Disclosure of your information

In order to most efficiently serve you, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your Personal Details private.

We pledge that we will not release your Personal Details to any company outside elbec for mailing or marketing purposes. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Details and / or User Information, we are entitled to do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our Newsletter list to receive notice of promotions, special offers and new lines on the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email you receive from us.

Third Party Links

To provide further value to our customers, we provide links to other websites and services for you to access at your sole discretion. elbec do not vet these websites, are not responsible or liable, directly, or indirectly and do not have any control over their contents. elbec cannot accept any liability in respect of the use of these websites.

Our 'cookie' policy

All websites are required to let you know whenever 'cookies' are being placed on your PC and/or provide you with the option to decline them.

An explanation of cookies

Cookies were created to enable websites to save information that can be passed from one webpage to another, saved for your next visit or even passed to other websites. Our website uses a cookie called "ASP.NET_SessionId" so that we can see how long you have spent on the site and the individual pages you have visited. These cookies do not remember any personal details and only remain on your computer until you close your browser.

Google Analytics

A group of cookies called Google Analytics are also used on our website to help us build up information about how people access and use our website. Information is stored regarding how visitors arrive, what pages they visit, how long for and what they click on. These cookies do not store any personal details.