Our products are availble for delivery throught the UK mainland (with the exception of some products). These details are shown on the product page. Also a few of our products may be available for addresses in Ireland, for further information on a particular product or general enquiry please email our Customer Care Team at customercare@elbec.co.uk or phone on 0844 8466640 between 9am and 5pm (Monday to Friday). Please note emails receive priority over telephone messages and we endeavour answer all queries within 24 working hours.

We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible

Our Free delivery offer applies on most of our products. Although we do our utmost to try and provide Free Delivery on all of our products to the UK Mainland, there are some products thay may require an additional Delivery Surcharge. Please refer to the product page for details of delivery surcharges that may be due. There may also be a surcharge for Special Deliveries such as express delivery or a Saturday delivery. Please contact us if your require more information

Delivery timescales are specified on the website against each product and when you place an order. The Company' delivery periods as published are given in good faith and are anticipated, based upon manufacturer guidance. Please note that delivery timescales are dependant on whether a product is in stock.

We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors arising from the manufacturer of the branded product’s distribution infrastructure. In this event, Elbec shall be under no liability for any delay or failure to deliver the products within estimated timescales. This does not affect your statutory rights.

Our couriers work throughout the day so your order may arrive any time between 8am and 7.00pm. If you have more than one item on order these may be despatched from several locations and therefore may arrive separately.

There are a small number of postcodes, usually in remote or rural areas, where we cannot guarantee delivery within our usual timescales. Under these circumstances you will be notified when you place an order.

Yes. You can have your order delivered to your home address or an alternative address. Please note delivery may take longer in these circumstances.

If you have placed an order you can only change the address details by emailing our Customer Care Team at customercare@elbec.co.uk or phone on 0844 8466640 between 9am and 5pm (Monday – Friday). Please note emails receive priority over telephone messages and we endeavour answer all queries within 24 working hours. Changing your Delivery address may cause a delay in the original delivery timescale or incur an additional charge.

You can change your delivery address if you wish at the confirmation of order stage.

The cut off time for placing orders is currently 1.30pm (this may vary by supplier). If the order is placed after this time, add another working day. Saturday and Sunday are excluded from the delivery times.

We do not usually deliver at weekends or on Bank Holidays. Should you select the Saturday, as your named delivery date there will be an additional charge for weekend delivery service. Please email our Customer Care Team at customercare@elbec.co.uk or phone on 0844 8466640 between 9am and 5pm (Monday – Friday) to arrange this service. Please note emails receive priority over telephone messages and we endeavour answer all queries within 24 working hours.