14 Day Return

We're confident you will be happy with your purchase from us which is reflected in the many repeat customers we have. If for some reason you want to return an item (supply only) you must notify us in writing within 14 days of the delivery of the item via email to: customercare@elbec.co.uk. We cannot accept returns or cancellations if the goods are not in the exact same condition they were delivered in (ie have been altered by applying chemicals, paints, customising the goods in any way, installation that could be deemed to be an act of the buyer accepting the goods as his or her own).

However if your order includes personalised requirements there is no right to cancel.

In the majority of cases a full refund will be issued, there are some products where a charge is levied for the collection of cancelled goods.

Please refer to our Terms and Conditions for items which cannot be returned/cancelled and for further information on our Returns Policy.