Usually delivered: 10-15 Working Days.
Delivery
ALL DELIVERIES ARE DELIVERED TO THE KERBSIDE OR DRIVEWAY OF YOUR HOME, AND ARE FLAT-PACKED AND READY FOR ASSEMBLY.
Booking Your Delivery
After placing your order you will be contacted by email towards the end of the timescale by Biohort the manufacturer with general delivery information and a link to track your delivery. You will subsequently be contacted by the carrier with a delivery date and time for your order.
Please Note: To be able to make the delivery to you, you will need to ensure that there is width clearance of 3 metres, and height clearance of 4 metres, and accessible for a 38-tonne vehicle to pass and turn. Should you require a smaller vehicle, you will need to inform elbec as soon as possible. Any delay in doing so could incur an additional charge.
Upon Delivery
(between 7 am and 7 pm), your order will be delivered either kerbside or on your driveway. For insurance and safety reasons, the driver will not be able to carry goods to the back of your property; however, if there are no access issues, they may place the product at the side of the house upon request. We prioritise the safety of your property and will avoid delivering to any location that could risk damage.
Orders without Installation - Please inspect all boxes for visible damage upon delivery. If any parts appear missing or damaged, note this on the delivery documents and promptly report the issue to elbec. If you do not have time to inspect the items thoroughly at delivery, please sign as "unchecked." You will then have 14 days to check all parts and report any issues to elbec for assistance.
Orders with Installation - Please inspect all boxes for visible damage upon delivery. If any parts appear missing or damaged, note this on the delivery documents and promptly report the issue to elbec. If you do not have time to inspect the items thoroughly at delivery, please sign as "unchecked." You will then have 14 days to check all parts and report any issues to elbec for assistance.
Installation Option
PLEASE NOTE: The following postal codes incur an installation surcharge. Please contact elbec for charges: KW1-14, IV1-40, IV52-54, AB10-16, AB21-25, AB30-45, AB51-56, AB99, DD1-DD11, PH1-41, PH49-50. PA1-38, PA80, TR1-27, TQ1-14, PL1-35, PL95.
If you would like to have this product installed by our manufacturer's assembly team, please contact us for a price using the 'Contact Us' link here. Installation may take up to three weeks from the date of delivery.
We do not offer installation ONLY to the following postal codes: KW15-17, IV41-49, IV51,55,56,63, PH42-44, KA27-28, PA41-49, PA60-78, HS1-9, ZE1-3, BT, IM, LL58-77, PO30-41












