We apologise for any inconvenience in contacting us via our exceptionally busy telephone lines. To avoid queuing "Message us" with queries via the red 'Help' button at the bottom of this page, or email customercare@elbec.co.uk.

Stock and delivery timescales are updated on the website daily. We are delivering to the timescales advertised, using a contactless delivery service. However, our assembly service is currently suspended for all products.

Our ‘pick a day’ system, available on Mercia products, lets you choose your delivery date when ordering. This means we can offer quicker deliveries than our competitors on these products.