How Can we Help?

Contact Us - Feedback And Suggestion Box

We would love to see photographs of your finished product or maybe you have suggestions on how elbec can make the customer experience on the website better.

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The fastest way to contact us is using one of the options above Existing order or General enquiry

Other Areas

By Telephone

If you’d prefer to speak with one of our friendly customer service team or sales team you can call us on these numbers:

Sales Line: 0115 965 9900 - Monday to Friday 9.00am – 4.00pm

Customer service: 0115 965 9900 - Monday to Friday 9.00am – 4.00pm

Calls are charged at a local rate from a BT landline. Other phone operators’ charges or calls from mobiles may vary

Please note your call may be recorded for training or monitoring purposes. Transcripts may be available on request.


By Email

Please use the "Contact us" form at the top of the page by selecting "existing order" or "enquiries".

We aim to get back to you within 48 hours of receipt (this does not include weekend or Bank Holidays).

This may increase during peak periods.

By Post

You can write to us at:

Customer Care Team
elbec Garden Buildings
at Brookfields Garden Centre
431 Mapperley Plains